Conflict in our lives is unavoidable
unfortunately and how we choose to address it determines our level of effective
communication. As I reflect on the conflicts I experience I am finding myself
regurgitating and applying the information I am learning in this course. One of
the strategies is being a better listener and to be empathetic by trying to see
through the eyes of others while withholding any judgments I may have because
of my perceptions and schemas.
Another strategy involves the 3 Rs; respect,
reciprocal, responsive and in my opinion, the most important is respect. Being
respectful of others beliefs, allowing them to honesty express themselves
without fear of repercussions is also vital to me because it keeps the lines of
communication open whether the interaction is positive or negative in nature.
Last, being willing to apologize, and even compromise for my part in the conflict, and initiate that communication rather than waiting for the other person(s). Doing so exhibits maturity and willingness to resolve that conflict quickly.
Does anyone have any other advice
or input about what you have learned to be better communicators with regards to
conflict resolution?that conflict quickly.
Last, being willing to apologize, and even compromise for my part in the conflict, and initiate that communication rather than waiting for the other person(s). Doing so exhibits maturity and willingness to resolve that conflict quickly.
I agree with your opening sentence, that we have the choice to determine how effective our communication is in the many different situations that we face. Listening can change any situation, making a conflict no longer exist. It seems as though we live in a time where people are always in a rush and do not listen to what others have to say. I am guilty of this and have found that when I do not listen, conflict always arises. Therefore, listening is not only kind and considerate, it also prevents conflict.
ReplyDeleteHi Dianna,
ReplyDeleteThanks for your post.I agree with you that listening empathetically and being non- judgemental is important in resolving conflict.
In addition to your strategies,I would add the Nonviolent communication model of honestly expressing observations,feelings,needs and requests.
Dianna,
ReplyDeleteI found what has been working for me is no matter race, gender or age allowing others to share their views and opinions as I actively listen. I found when others are encouraged to share, and each other needs are apparent then goals can be met with compromising. It changes the entire dynamics of communication; especially when we layer it with everything we have already learned about communicating effectively. Have you had the opportunity to apply any of the skills you shared and if so what have been your results?